The cooling off period for orders is 14 days. If within 14 working days after delivery you choose to cancel the order under the Distance Selling Regulations you may do so in writing via email to firstname.lastname@example.org
to arrange collection. The charge of collecting the goods is listed below which will be liable by the buyer. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. The cost of any original items missing from the returned goods including the original packaging will also be deducted from any refund that is due.
If after delivery it is found that you have ordered the incorrect item please call or email us to arrange collection and subsequent re-delivery of an alternative product. Please be careful when selecting your goods to ensure they are the ones you require as we charge for collection.
Please try to contact us at least 48 hours prior to your delivery appointment for large appliance deliveries to be cancelled as the delivery process is often initiated some time before it reaches your premises.